Privacy Policy

This Privacy Policy describes how Zen Design LLC ("Zen Design," "we," "us," or "our") collects, uses, and shares information when you visit zendesignus.com (the "Site"), contact us, or use our window treatment, kitchen, bathroom, custom closet, and home design services (collectively, the "Services").

1. Information We Collect

We collect information you provide directly and information collected automatically when you use the Site.

Information you provide to us:

• Contact details such as your name, email address, phone number, and mailing or project address.
• Project information you share when requesting a quote or consultation, including measurements, photos, floor plans, and product preferences.
• Payment and billing information processed to complete a purchase or service.
• Any other information you choose to provide in messages, forms, or correspondence.

Information collected automatically:

• Device and usage data such as IP address, browser type, pages viewed, and the dates and times of your visits.
• Cookies and similar technologies used to operate the Site, remember preferences, and measure performance.

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide quotes, consultations, and customer support.
• Schedule measurements, deliveries, and installations and fulfill your orders.
• Process payments and maintain business and accounting records.
• Send service updates, appointment reminders, and, where permitted, marketing communications.
• Operate, maintain, and improve the Site and our Services.
• Comply with legal obligations and enforce our terms and agreements.

3. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers who perform functions on our behalf, such as payment processing, scheduling, delivery, installation, hosting, and marketing analytics.
• Suppliers and manufacturers as needed to fulfill custom orders.
• Professional advisors, such as accountants and attorneys.
• Authorities or other parties when required by law or to protect our rights, safety, or property.

4. Cookies and Tracking Technologies

The Site uses cookies and similar technologies to function properly, analyze traffic, and support advertising. We may use third-party tools such as analytics and advertising platforms. You can control cookies through your browser settings, though disabling them may affect Site functionality.

5. Marketing Communications

If you receive marketing emails or text messages from us, you may opt out at any time by following the unsubscribe instructions in the message or by contacting us using the details below. We may still send you non-promotional messages related to your orders and services.

6. Data Retention

We retain personal information for as long as needed to provide the Services, comply with our legal and tax obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on where you live, you may have rights to access, correct, delete, or restrict the use of your personal information, and to opt out of certain processing. To exercise these rights, contact us using the information below. We will respond consistent with applicable law and may need to verify your identity before fulfilling a request.

9. Children's Privacy

The Site and Services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can delete it.

10. Third-Party Links

The Site may contain links to third-party websites and services that we do not control. This Privacy Policy does not apply to those sites, and we encourage you to review their privacy practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date above. Material changes will be posted on this page, and your continued use of the Site after changes take effect constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

Zen Design LLC
420 US-46, Fairfield, NJ
Phone: 862-249-3941
Email: info@zendesignus.com
Website: zendesignus.com